Monthly operations meeting, January 2026

Present were Ada, Emre, Lena and Omar. The meeting opened with the monthly figures and the open actions from the last meeting. Customer satisfaction scores were read out region by region, and the support lead summarised the most common ticket types, which were delivery questions, invoice corrections and a smaller number of app problems. Stock levels for desks, chairs, lamps and shelves were checked against the forecast, and no product was below its safety stock. The finance update covered open invoices, supplier payments due in the coming weeks and the cash position, none of which needed a decision. Under any other business, the team reviewed the supplier scorecards, the warehouse safety checklist and the rota for the coming weeks. Each supplier was scored on delivery punctuality, damage rate and invoice accuracy, and the scores were filed with the purchasing records without a change of supplier. The safety checklist was signed off by the warehouse lead, and the rota was agreed as circulated. Revenue for the month was EUR 310,000. Late deliveries were 14% of all orders.

Emre was asked to talk to a second carrier for the West region and report back by 30 January. A trial budget of EUR 18,000 was approved by Ada.

The next meeting is planned for the second Monday of February.

Monthly operations meeting, February 2026

Present were Ada, Emre, Lena and Omar. The meeting opened with the monthly figures and the open actions from the last meeting. Customer satisfaction scores were read out region by region, and the support lead summarised the most common ticket types, which were delivery questions, invoice corrections and a smaller number of app problems. Stock levels for desks, chairs, lamps and shelves were checked against the forecast, and no product was below its safety stock. The finance update covered open invoices, supplier payments due in the coming weeks and the cash position, none of which needed a decision. Under any other business, the team reviewed the supplier scorecards, the warehouse safety checklist and the rota for the coming weeks. Each supplier was scored on delivery punctuality, damage rate and invoice accuracy, and the scores were filed with the purchasing records without a change of supplier. The safety checklist was signed off by the warehouse lead, and the rota was agreed as circulated. Revenue for the month was EUR 295,000. Late deliveries were 12% of all orders.

Emre reported that NorthSea Freight can start in April. The team agreed to run the trial on West region orders only.

The next meeting is planned for the second Monday of March.

Monthly operations meeting, March 2026

Present were Ada, Emre, Lena and Omar. The meeting opened with the monthly figures and the open actions from the last meeting. Customer satisfaction scores were read out region by region, and the support lead summarised the most common ticket types, which were delivery questions, invoice corrections and a smaller number of app problems. Stock levels for desks, chairs, lamps and shelves were checked against the forecast, and no product was below its safety stock. The finance update covered open invoices, supplier payments due in the coming weeks and the cash position, none of which needed a decision. Under any other business, the team reviewed the supplier scorecards, the warehouse safety checklist and the rota for the coming weeks. Each supplier was scored on delivery punctuality, damage rate and invoice accuracy, and the scores were filed with the purchasing records without a change of supplier. The safety checklist was signed off by the warehouse lead, and the rota was agreed as circulated. Revenue for the month was EUR 332,000. Late deliveries were 11% of all orders.

The Rotterdam warehouse move finished on 24 March, two days early. The old Utrecht site was handed back to the landlord.

The next meeting is planned for the second Monday of April.

Monthly operations meeting, April 2026

Present were Ada, Emre, Lena and Omar. The meeting opened with the monthly figures and the open actions from the last meeting. Customer satisfaction scores were read out region by region, and the support lead summarised the most common ticket types, which were delivery questions, invoice corrections and a smaller number of app problems. Stock levels for desks, chairs, lamps and shelves were checked against the forecast, and no product was below its safety stock. The finance update covered open invoices, supplier payments due in the coming weeks and the cash position, none of which needed a decision. Under any other business, the team reviewed the supplier scorecards, the warehouse safety checklist and the rota for the coming weeks. Each supplier was scored on delivery punctuality, damage rate and invoice accuracy, and the scores were filed with the purchasing records without a change of supplier. The safety checklist was signed off by the warehouse lead, and the rota was agreed as circulated. Revenue for the month was EUR 340,000. Late deliveries were 9% of all orders.

The NorthSea Freight trial started on 7 April. Lena shipped the returns form without the fax number field.

The next meeting is planned for the second Monday of May.

Monthly operations meeting, May 2026

Present were Ada, Emre, Lena and Omar. The meeting opened with the monthly figures and the open actions from the last meeting. Customer satisfaction scores were read out region by region, and the support lead summarised the most common ticket types, which were delivery questions, invoice corrections and a smaller number of app problems. Stock levels for desks, chairs, lamps and shelves were checked against the forecast, and no product was below its safety stock. The finance update covered open invoices, supplier payments due in the coming weeks and the cash position, none of which needed a decision. Under any other business, the team reviewed the supplier scorecards, the warehouse safety checklist and the rota for the coming weeks. Each supplier was scored on delivery punctuality, damage rate and invoice accuracy, and the scores were filed with the purchasing records without a change of supplier. The safety checklist was signed off by the warehouse lead, and the rota was agreed as circulated. Revenue for the month was EUR 351,000. Late deliveries were 6% of all orders.

Late deliveries in the West fell to 6%. Ada extended the carrier trial to the South region.

The next meeting is planned for the second Monday of June.

Monthly operations meeting, June 2026

Present were Ada, Emre, Lena and Omar. The meeting opened with the monthly figures and the open actions from the last meeting. Customer satisfaction scores were read out region by region, and the support lead summarised the most common ticket types, which were delivery questions, invoice corrections and a smaller number of app problems. Stock levels for desks, chairs, lamps and shelves were checked against the forecast, and no product was below its safety stock. The finance update covered open invoices, supplier payments due in the coming weeks and the cash position, none of which needed a decision. Under any other business, the team reviewed the supplier scorecards, the warehouse safety checklist and the rota for the coming weeks. Each supplier was scored on delivery punctuality, damage rate and invoice accuracy, and the scores were filed with the purchasing records without a change of supplier. The safety checklist was signed off by the warehouse lead, and the rota was agreed as circulated. Revenue for the month was EUR 338,000. Late deliveries were 5% of all orders.

A pricing review was started; Omar will compare list prices with three competitors by the end of July.

The next meeting is planned for the second Monday of July.

Monthly operations meeting, July 2026

Present were Ada, Emre, Lena and Omar. The meeting opened with the monthly figures and the open actions from the last meeting. Customer satisfaction scores were read out region by region, and the support lead summarised the most common ticket types, which were delivery questions, invoice corrections and a smaller number of app problems. Stock levels for desks, chairs, lamps and shelves were checked against the forecast, and no product was below its safety stock. The finance update covered open invoices, supplier payments due in the coming weeks and the cash position, none of which needed a decision. Under any other business, the team reviewed the supplier scorecards, the warehouse safety checklist and the rota for the coming weeks. Each supplier was scored on delivery punctuality, damage rate and invoice accuracy, and the scores were filed with the purchasing records without a change of supplier. The safety checklist was signed off by the warehouse lead, and the rota was agreed as circulated. Revenue for the month was EUR 329,000. Late deliveries were 5% of all orders.

Omar's review found desks priced 12% above the market average. The team decided to hold prices until September.

The next meeting is planned for the second Monday of August.

Monthly operations meeting, August 2026

Present were Ada, Emre, Lena and Omar. The meeting opened with the monthly figures and the open actions from the last meeting. Customer satisfaction scores were read out region by region, and the support lead summarised the most common ticket types, which were delivery questions, invoice corrections and a smaller number of app problems. Stock levels for desks, chairs, lamps and shelves were checked against the forecast, and no product was below its safety stock. The finance update covered open invoices, supplier payments due in the coming weeks and the cash position, none of which needed a decision. Under any other business, the team reviewed the supplier scorecards, the warehouse safety checklist and the rota for the coming weeks. Each supplier was scored on delivery punctuality, damage rate and invoice accuracy, and the scores were filed with the purchasing records without a change of supplier. The safety checklist was signed off by the warehouse lead, and the rota was agreed as circulated. Revenue for the month was EUR 347,000. Late deliveries were 4% of all orders.

The support team moved to a new ticketing tool. Average first response time dropped from 9 hours to 3.

The next meeting is planned for the second Monday of September.

Monthly operations meeting, September 2026

Present were Ada, Emre, Lena and Omar. The meeting opened with the monthly figures and the open actions from the last meeting. Customer satisfaction scores were read out region by region, and the support lead summarised the most common ticket types, which were delivery questions, invoice corrections and a smaller number of app problems. Stock levels for desks, chairs, lamps and shelves were checked against the forecast, and no product was below its safety stock. The finance update covered open invoices, supplier payments due in the coming weeks and the cash position, none of which needed a decision. Under any other business, the team reviewed the supplier scorecards, the warehouse safety checklist and the rota for the coming weeks. Each supplier was scored on delivery punctuality, damage rate and invoice accuracy, and the scores were filed with the purchasing records without a change of supplier. The safety checklist was signed off by the warehouse lead, and the rota was agreed as circulated. Revenue for the month was EUR 362,000. Late deliveries were 4% of all orders.

Desk prices were lowered by 8% on 1 September. Order volume for desks rose 19% in the first two weeks.

The next meeting is planned for the second Monday of October.

Monthly operations meeting, October 2026

Present were Ada, Emre, Lena and Omar. The meeting opened with the monthly figures and the open actions from the last meeting. Customer satisfaction scores were read out region by region, and the support lead summarised the most common ticket types, which were delivery questions, invoice corrections and a smaller number of app problems. Stock levels for desks, chairs, lamps and shelves were checked against the forecast, and no product was below its safety stock. The finance update covered open invoices, supplier payments due in the coming weeks and the cash position, none of which needed a decision. Under any other business, the team reviewed the supplier scorecards, the warehouse safety checklist and the rota for the coming weeks. Each supplier was scored on delivery punctuality, damage rate and invoice accuracy, and the scores were filed with the purchasing records without a change of supplier. The safety checklist was signed off by the warehouse lead, and the rota was agreed as circulated. Revenue for the month was EUR 371,000. Late deliveries were 3% of all orders.

NorthSea Freight became the main carrier for all regions. The old carrier contract ends on 31 December.

The next meeting is planned for the second Monday of November.

Monthly operations meeting, November 2026

Present were Ada, Emre, Lena and Omar. The meeting opened with the monthly figures and the open actions from the last meeting. Customer satisfaction scores were read out region by region, and the support lead summarised the most common ticket types, which were delivery questions, invoice corrections and a smaller number of app problems. Stock levels for desks, chairs, lamps and shelves were checked against the forecast, and no product was below its safety stock. The finance update covered open invoices, supplier payments due in the coming weeks and the cash position, none of which needed a decision. Under any other business, the team reviewed the supplier scorecards, the warehouse safety checklist and the rota for the coming weeks. Each supplier was scored on delivery punctuality, damage rate and invoice accuracy, and the scores were filed with the purchasing records without a change of supplier. The safety checklist was signed off by the warehouse lead, and the rota was agreed as circulated. Revenue for the month was EUR 389,000. Late deliveries were 3% of all orders.

Black Friday week produced the highest weekly revenue of the year, EUR 118,000. Two temporary staff were hired for the warehouse.

The next meeting is planned for the second Monday of December.

Monthly operations meeting, December 2026

Present were Ada, Emre, Lena and Omar. The meeting opened with the monthly figures and the open actions from the last meeting. Customer satisfaction scores were read out region by region, and the support lead summarised the most common ticket types, which were delivery questions, invoice corrections and a smaller number of app problems. Stock levels for desks, chairs, lamps and shelves were checked against the forecast, and no product was below its safety stock. The finance update covered open invoices, supplier payments due in the coming weeks and the cash position, none of which needed a decision. Under any other business, the team reviewed the supplier scorecards, the warehouse safety checklist and the rota for the coming weeks. Each supplier was scored on delivery punctuality, damage rate and invoice accuracy, and the scores were filed with the purchasing records without a change of supplier. The safety checklist was signed off by the warehouse lead, and the rota was agreed as circulated. Revenue for the month was EUR 402,000. Late deliveries were 2% of all orders.

The year closed with late deliveries at 2%, down from 14% in January. Ada asked for a 2027 plan by 20 January.

The next meeting is planned for the second Monday of January.